Hotel water check

Is the water free at Shangri-La The Shard?

Name: Shangri-La The Shard
Address: London, GB

Hit or Miss

Hit or miss: 3 reports of rationing (latest Oct 2023); 3 reports of paying for water (latest Aug 2025); 9 reports of free water (latest Oct 2026). We're re-checking.

Last checked Oct 2026 · status: mixed reports · 9 independent sources

In the room: Hit or miss: some recent guests got free water, others paid or were rationed (see below)
Prices reported: £20 bottle of water in the room: Nice bottles of water in the room? Those will be £20. (1 guest report, Aug 2025)
Guests reported: Nice bottles of water in the room? Those will be £20. charged for water in the room (Guest report, Aug 2025)
Room price: $$$ · typical night $500–999 (from Kayak's average nightly rate over the last 12 months; bands)
Pool: Free (1 guest report, Apr 2026)
Gym: Free (1 guest report, Mar 2020)

Where this comes from

Room amenity listed: bottle of waterKayak amenity list · Oct 2026 · source
The room amenities were brilliant, including bottled water and binoculars with viewing map.Tripadvisor review · Jan 2026 · source
…upgraded, all of the items we requested were in the rooml, there was complimentary water, and a welcome sweets platter.Tripadvisor review · Jul 2024 · source
if we wanted a top up on water it was a chargeGoogle review · Oct 2023 · source

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